RFS® Introduces Two New Service Divisions to Meet Client Needs as Industry Demands Changes
“We asked our clients to tell us what they wanted in these hyper-challenging times - we knew Corporate was changing their rules daily and we wanted to deliver exactly what they needed,” said RFS® President, Hal Bolter. “Immediately, we went to the drawing board and our team developed two entirely new divisions to pair with our existing Facilities support department.”
For the past 17 years, RFS® focused on one thriving market - complicated, complex Facilities work. “We call them ‘figure-it-out’ scenarios,” said RFS® Senior Project Manager, John Evans. “When the Facility Manager (FM) asks us to expand the Walk-In Cooler into the staff restroom and throws us the keys to ‘figure-it-out’, we just do.” This is why most RFS® Project Managers are licensed General Contractors (GC’s) - they are known for creating solutions to complicated challenges, Trusted Facility Experts™ throughout the commercial facilities industry. But planned, complex Facilities projects came to a grinding halt in March 2020 as the COVID-19 pandemic closed restaurant dining rooms everywhere, and restaurant executives and owners were forced to make major budget cuts. FM’s wanted the speed, reliability, and quality they had become accustomed to receiving from RFS®, but had to save money anywhere they could. Enter, RFS® One Call & RFS® Construction - two divisions designed to perfectly marry the RFS® brand, software platform, and family with a competitive pricing model for less complex projects, that FM’s could defend to their corporate stakeholders.
RFS® One Call is the FM’s solution to small service needs performed by specialty trades. Our team spent months developing a proprietary database of thoroughly vetted Specialty Trade contractors throughout the country in five categories most requested by our clients: HVAC/Mechanical, Roofing, Glass, Electrical, and Plumbing. We [RFS®] assume all the risk here, ensuring each contractor sent to your facility carries General Liability & Workers’ Comp insurance along with RFS® Safe & Secure Certification; meaning they have been informed and are accountable to your unique corporate safety standards. This model passes savings directly on to our clients by bypassing the expense of our [RFS®] Project Managers and crews where they aren’t absolutely necessary. Always keeping client peace-of-mind at the forefront, RFS® One Call will continue to deliver RFS® quality throughout these smaller specialty projects via your Client Experience Manager (CEM), the account manager dedicated to your needs and overall success. Your CEM is still at your disposal 24/7 to keep you up to date on the progress and status of your RFS® One Call project with the same attention and care they’ve shown your RFS® Facilities projects in the past. And because these projects are tracked and invoiced in the same technology platform that you have become accustomed to with our Facilities offering, you can count on similar dependability, detail, and timeliness of billing.
Our RFS® Construction department expands the RFS® experience into your brand’s buildout and remodel needs. “A year ago, we would have politely declined these,” said Director of Client Experience, Joe Bell. “Hal always said if the job’s got a set of design prints, we’re probably not the best fit. But I wanted to say, ‘yes’ to our clients. We needed to figure out a way to deliver our brand to the remodel and buildout space and we did.” We [RFS®] hired a Construction Manager and team of industry vets designated to your Construction project needs. Bell said, “Our ideal project here is in the Southeast, comes with a set of prints, involves multiple trades, and probably falls somewhere between $100,000 - $500,000. Of course, the plan is to expand beyond the Southeast, but for now, this is where the RFS® Construction team works.” Armed with a proprietary software ensuring your projects finish on-time and on-budget, a dynamic and experienced team running the process, your CEM at your disposal for 24/7 requests and updates, and the RFS® brand enforcing and delivering quality, our RFS® Construction team is ready to fulfill your large project requests.
“The response from our clients has been outstanding so far,” said Client Experience Manager, Chelsea Bolter. “They are loving One Call and can’t wait to get their marching orders from corporate to start utilizing Construction.” RFS® continues to innovate and lead the industry in service, quality, and now price. Our three divisions, RFS® Facilities, RFS® One Call, and RFS® Construction are ready to meet your unique needs so please contact your designated CEM to learn more about these new offerings and how RFS® can most effectively serve you today! If you do not have an RFS® CEM, please email info@rfsrenovates.com or call (844) 737-7366 to be connected right away!